One thing we figured out when Azra, galvia myself and emden ran with another group, is on the first boss, if you stand in his hit box when he is casting the ice thorns across the room, you won't get hit by the ice. This is the biggest problem and the largest damage doer to casters and ranged. You have to have good tanks because you are highly likely to gain aggro on him. He hit me for 20k in one shot because I was so excited about downing him I didn't wait to let tanks gain aggro. This is a huge help though as I have seen him downed a few times now by peeps stacking in his hit box. The second boss we stood behind him and the casters hit the melee adds and the melee hit the caster adds. the rest of the fight was fairly straight forward tank and spank.